Shipping Policy

At Nadia Elmajri, every order is carefully prepared, inspected and packaged by hand in Northern Ireland to ensure it arrives beautifully presented and ready to become part of your self-care ritual.

We take great pride in delivering your order with the same care and attention that goes into every bottle we create.

Processing Time

Orders are typically processed within 1–3 working days (Monday to Friday, excluding bank holidays).

During product launches, promotions or busy periods, processing times may be slightly longer. Should this happen, we will contact you as soon as possible.

UK Delivery

We currently ship throughout the United Kingdom using Royal Mail Tracked services.

Estimated delivery times after dispatch are:

• Royal Mail Tracked 48: 2–3 working days
• Royal Mail Tracked 24: 1–2 working days (where selected)

Please note that delivery times are estimates and cannot be guaranteed. Once your parcel has been dispatched, delivery is the responsibility of the courier.

International Shipping

We are delighted to ship to selected international destinations.

Delivery times and shipping costs vary depending on the destination country. Customers are responsible for any customs duties, import taxes or additional fees charged by their local customs authority.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, allowing you to follow your parcel every step of the way.

Shipping Costs

Shipping costs are calculated automatically at checkout based on your delivery address and selected shipping method.

Any available free shipping promotions will be clearly displayed during checkout.

Incorrect Delivery Information

Please ensure your delivery address is correct before placing your order.

Unfortunately, Nadia Elmajri cannot be held responsible for parcels delayed, lost or returned due to an incorrect or incomplete address provided at checkout.

If you notice an error after placing your order, please contact us as soon as possible. We will do our best to update your details before your order has been dispatched.

Lost, Delayed or Damaged Parcels

If your parcel is delayed, lost or arrives damaged, please contact us within 48 hours of delivery (or expected delivery) and include your order number along with photographs of any damage where applicable.

We will work closely with the courier to investigate and resolve the issue as quickly as possible.

While we will always do everything we can to assist, we cannot accept responsibility for delays caused by postal services, customs processing, severe weather or circumstances beyond our control.

Questions

If you have any questions regarding your order or delivery, we are always happy to help.

Please contact us at customer@nadiaelmajri.com.

Thank you for choosing Nadia Elmajri.

Every bottle is crafted with care, inspired by heritage, and created to become part of your self-care ritual.